Summary of Investor Rights
Investlinx Investment Management Limited (“Investlinx”) is a UCITS management company authorised by the Central Bank of Ireland and appointed as the Investment Manager of Investlinx ICAV (“the Fund”), with various sub-funds regulated by the Central Bank of Ireland.
The following list provide a summary of your primary rights as an investor in the sub-fund, for compliance with the European Union Cross Border Distribution Regulation (Regulation (EU) 2019/1156).
- Each sub-funds’ investors are entitled to partake in the profits or losses incurred by the sub-fund’s investment program. This participation aligns with the investment objective and policy of the relevant sub-fund within the Fund. Detailed information regarding the investment objective and policy of each sub-fund is available in the Fund’s Prospectus and supplements.
- Every sub-funds’ investor holds the entitlement to receive a share of the income (if available) from the sub-fund in which they have made an investment. The nature of this income distribution may vary as outlined in the Fund’ Prospectus.
- Sub-funds’ units are bought and sold in the secondary market like ordinary shares of a listed company with the assistance of an intermediary (e.g. a stockbroker or other investment broker). Investlinx cannot guarantee that a liquid secondary market will develop in relation to the Shares of any particular ETF Sub-Fund.
- Every sub-funds’ investor possesses the right to access specific information regarding the sub-funds in which they have made investments. This information encompasses the Fund’ annual and semi-annual financial statements, and additional information can be obtained upon request. More comprehensive information pertaining to this matter can be found within the Prospectus.
- Every sub-funds’ investor possesses the Privacy rights, in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
- Sub-funds’ investors that are not satisfied with their experience as investors are entitled to bring a complaint, in accordance with the applicable complaints handling policy summarized below.
Please note that this list of Investor’s rights is not meant to be exhaustive. For a more comprehensive understanding of your rights, we recommend referring to the Fund’s prospectus or seeking guidance from professional advisors.
Complaints handling policy
At Investlinx, our commitment is to prioritize our clients’ interests, and we place importance on ensuring our clients are completely satisfied with our services and products. If, for any reason, you believe that we have not met your expectations in aspects of our services or products, we encourage you to voice your concerns by reaching out to Investlinx using the following contacts:
Registered Office: Investlinx Investment Management Ltd, 12 Merrion Square North, Dublin, D02 H798, Ireland
phone number: +353 16316099
Investlinx takes all client and investor complaints with the utmost seriousness. To this end, we have established a complaints handling procedure that guarantees a swift, thorough, and impartial resolution of your complaint. This service is provided to you at no cost.
If you opt to contact us, we kindly request that you include all pertinent information or documents related to your matter. This will greatly expedite our internal review and investigation process, enabling us to address your concerns efficiently and within a reasonable timeframe.
Upon receiving your complaint we will initiate an investigation led by a senior staff member who is not directly involved in the matter being addressed in the complaint. You will receive a written acknowledgment of your initial complaint within 5 business days. This acknowledgment will outline the Investlinx Complaint handling process. Additionally, we will provide regular updates on the progress of your complaint, ensuring that you are kept informed at every stage of the resolution process.
In the event of unforeseen delays that prevent us from resolving your concern within 40 business days of receipt, we will inform you. Our response will include an explanation of the reasons for the delay and an estimated timeframe for providing a final response.
If, after receiving a final response, you remain dissatisfied, you may have the option to escalate the matter to the Irish Financial Services and Pensions Ombudsman (‘FSPO’).